Report

The "Laporan" is a feature on Nobox.Ai used to display reports of conversations conducted.

Agent Status

In one of the Nobox.Ai submenus, there is information about which agents have changed their status to online or offline, as well as information on the last time an agent logged in.

Transfer Conversation

Information related to message delivery to each agent.

Agent Conversation

Information about the list of agents and the number of conversations from each agent.

Agent Performance

Contains the total conversations completed, messages sent, and messages assigned by each agent.

Tag Conversations

Contains data on the number of tags used in a date-based format, filtered by month and for a specific year.

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